- 翻譯公司資訊
-
世聯翻譯公司完成食品類英文翻譯
發布時間：2018-07-20 08:58 點擊：
世聯翻譯公司完成食品類英文翻譯
Finding Solutions-In-Store Guest Recovery
This will discuss how to handle a situation when a guest is not satisfied with their experience in your store.
Start with the why
Guest recovery is about making a potentially negative experience a positive one. We always want to make sure everyone leaves with a
smile.
Thinking moment: When was the last time you had a negative experience while eating? How was it handled?
Education tips
These are just guidelines, kindly note; you need to use your judgment on what your solution is pending the guest and the situation.
A.S.S.E.T is an acronym we use to easily remember our steps to take care of an unsatisfied guest. It’s up to you to master these steps and
empower your team to use these steps for guest recovery.
Guests are our #1 ASSET
Not every guest experience is flawlessly fun. If this is the case, follow these steps to ensure the guest receive the care they deserve.
Acknowledgement-Listen to the guest and show empathy for the situation
Sincere Apology-Apologize for their experience
Solution-Offer a solution to the situation
Entice-Give an incentive to return
Below is an example of how to put A.S.S.E.T into action.
Example: A machine is down with a guest’s favorite flavor. It needs to be re-primed.
“Do you need any assistance?”
“Yes, why is my favorite flavor out right now?”
A “I understand your frustration. We are currently working on this machine to ensure you get the highest
quality yogurt.”
S“I apologize for the inconvenience.”
“We should have the machine working in 5 to 10 minutes.”
“I am in a rush.”
S “Would you like to try ____ flavor it’s amazing as well”
E “We will give you 20% off for the inconvenience”
“Ok, this flavor is pretty good, I will give it a try”
T “Thank you for your feedback we will work hard to ensure this does not happen again (Communicate
this to store leader/franchisee).
Discuss with your store leader how you can use ASSET in your store to take care of guests who are not satisfied. Make sure you understand
how you can be empowered to make sure everyone leaves with a smile.Unitrans世聯翻譯公司在您身邊,離您近的翻譯公司,心貼心的專業服務,專業的全球語言翻譯與信息解決方案供應商,專業翻譯機構品牌。無論在本地,國內還是海外,我們的專業、星級體貼服務，為您的事業加速！世聯翻譯公司在北京、上海、深圳等國際交往城市設有翻譯基地，業務覆蓋全國城市。每天有近百萬字節的信息和貿易通過世聯走向全球！積累了大量政商用戶數據，翻譯人才庫數據，多語種語料庫大數據。世聯品牌和服務品質已得到政務防務和國際組織、跨國公司和大中型企業等近萬用戶的認可。 專業翻譯公司,北京翻譯公司,上海翻譯公司,英文翻譯,日文翻譯,韓語翻譯,翻譯公司排行榜,翻譯公司收費價格表,翻譯公司收費標準,翻譯公司北京,翻譯公司上海。